Work Experience
2022 - Present
Virtual Assistant-Freelancer
With a solid background in customer service, social media management, and administrative leadership, I bring a wealth of expertise to the table.
2023 - Present
Social Media Manager/ Assistant Admin Part-time
As a Social Media Manager, I specialize in leveraging multi-platform strategies and curated content to amplify brand visibility, drive engagement, and foster community interaction. My expertise extends to utilizing tools such as Canva, Capcut, and Hootsuite for crafting captivating visuals, analyzing metrics to optimize campaigns, and providing valuable insights for future initiatives. In my capacity as an Administrative Team Leader, I oversee day-to-day operations, implement effective communication protocols utilizing tools like Google Forms and Zoom, and maintain organizational systems aimed at boosting productivity. Furthermore, I conduct training sessions to enhance team skills and collaborate closely with cross-functional teams to achieve company objectives.
2021 - 2023
Customer Service Representative Inbound/Chat support Healthcare Account
In my role as an inbound call center and chat support representative, I excel in providing exceptional customer service to clients. Specifically, I handle claims and benefits inquiries for policyholders of Blue Shield of California, Promise Health Plan, Medicare, and Medicaid. My approach involves promptly and effectively addressing customer inquiries, concerns, and issues, leveraging my specialized knowledge of healthcare processes and protocols to assist customers with relevant queries and requests.
I adeptly manage high call volumes and chat queues while upholding professionalism and courtesy throughout each interaction. Furthermore, I meticulously document customer interactions using designated systems and software, ensuring accuracy and thoroughness. Additionally, I collaborate closely with team members and healthcare professionals to resolve complex issues and escalate matters as necessary for timely resolution.
2010 - 2020
Freshii LTD (North American Fastfood) Dubai Internet Cityn
I bring a diverse background to the table, with experience spanning store management, social media marketing, and photography. In my store management role, I prioritized smooth operations, maintained inventory levels, and ensured top-notch customer satisfaction. As a member of the social media team, I crafted engaging online advertisements, interacted with customers, and boosted brand visibility. Leveraging my photography skills, I captured captivating visuals to elevate promotional campaigns. Diligent, adaptable, and driven, I've achieved positive outcomes by utilizing tools like Canva, Capcut, and Hootsuite to create impactful visuals and manage social media content effectively. Additionally, as an experienced Online Fulfillment Specialist, I excel in optimizing listings across platforms such as Zomato, Deliveroo, and Careem Food. I coordinate with customer service teams, export reports, and support online presence management on platforms like TripAdvisor and Google Business Site, ensuring comprehensive account health and optimal performance.
Education
2000 - 2002
Our Lady of Fatima College, Philippines
2 years (undergraduate) Bachelor of Science in Hotel & Restaurant Management
Skills & Expertise
I am a versatile professional skilled in social media management, content creation, SEO, and planning for various accounts (restaurants, learning centers, religious leaders) using tools like Canva, Capcut, Meta, Hootsuite, and Synthesia; experienced in administrative support as a Virtual Assistant, managing emails, calendars, data entry, and creating flyers and newsletters with Google Workspace, Notion, and Monday.com; and adept in customer service and online fulfillment, handling inquiries, optimizing listings, generating reports, and enhancing online presence on platforms like Zomato, Deliveroo, TripAdvisor, and Careem Food, all while leveraging my analytical mindset, copywriting skills, and ability to engage communities through daily social media interactions and ad testing.